Refund Policy

At Zumper Innovation Labs, we are committed to delivering exceptional value and measurable results. This Refund Policy outlines the terms and conditions under which refunds, credits, or adjustments may be issued. By engaging our services, you acknowledge and agree to this policy.

1. Nature of Digital Services

Our services — including but not limited to SEO, website development, performance marketing, content creation, consulting, and technology solutions — are inherently digital, customized, and resource-intensive. Upon project commencement, significant time, effort, and third-party resources are allocated to your engagement. As such, refunds are generally not provided once work has begun or resources have been committed.

2. Service-Specific Refund Terms

Refund eligibility is determined at the service level and is explicitly defined in your signed Service Agreement. The following general guidelines apply:

• Before Work Commences: If you cancel your engagement before any work has been initiated or resources allocated, you may be eligible for a full refund of advance payments, minus any applicable processing fees.
• After Work Has Commenced: Once project work has begun, including strategy sessions, research, design, development, or content creation, payments are non-refundable. We may, at our sole discretion, offer partial credits or adjustments based on the percentage of work completed.
• Completed Deliverables: Full payment is due for all completed deliverables. No refunds will be issued for services that have been fully rendered.

3. Non-Refundable Items

The following costs are strictly non-refundable under any circumstances:

• Third-party costs including advertising spend (Google Ads, Meta Ads, etc.), domain registration fees, hosting fees, SSL certificates, software licenses, and subscription services.
• Setup fees, onboarding fees, and consultation fees.
• Content creation, copywriting, and design work that has been delivered or presented.
• Any services where a signed agreement explicitly states "non-refundable."

4. Cancellation Policy

Clients may cancel ongoing services by providing written notice as per the notice period defined in your Service Agreement. Upon cancellation:

• All outstanding payments for work completed up to the cancellation date remain due and payable.
• Prepaid retainers for future work may be eligible for a pro-rata refund or credit, at our sole discretion.
• Any discounts, promotions, or special pricing applied to your account may be reversed upon cancellation.

5. Dispute Resolution & Refund Requests

If you believe there has been an error in billing, service delivery, or if you are unsatisfied with our work, we encourage you to contact us immediately. We are committed to resolving disputes fairly and amicably. The following process applies:

1. Notification: Submit a written refund request or dispute to hello@zumper.in within 7 days of the billing date or service delivery.
2. Review: Our team will review your request and may request additional information or documentation.
3. Resolution: We will respond with a proposed resolution within 7-10 business days. Resolutions may include refunds, service credits, revisions, or alternative arrangements.
4. Escalation: If a resolution cannot be reached, disputes will be handled in accordance with the Governing Law clause in our Terms & Conditions.

6. Chargebacks

Initiating a chargeback with your bank or payment provider without first contacting us to resolve the issue constitutes a breach of this agreement. If a chargeback is initiated, we reserve the right to suspend all services immediately and pursue all legal remedies available to us, including reporting to credit bureaus and engaging collection agencies. Clients who initiate unwarranted chargebacks may be permanently barred from future services.

7. Force Majeure

Zumper Innovation Labs shall not be held liable for any failure or delay in service delivery caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, war, civil unrest, terrorism, labor strikes, internet outages, or third-party service disruptions. In such events, refunds will not be issued for services affected.

8. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time without prior notice. Changes will be posted on this page with an updated revision date. Your continued engagement with our services after any modifications constitutes acceptance of the updated policy.

9. Contact Us

For any questions, refund requests, or concerns regarding this Refund Policy, please contact us: